by Narc » Mon Jan 16, 2012 12:05 pm
This season has started and already I have veteran players creating tickets incorrectly. I hope this helps make it clear as to what TPG needs from the person creating a ticket.
When creating a support ticket, you must include your game handle, and team information. If this is a cheating ticket, you must include the players Steam Id,game handle and a link to the screenshots. If you are the hosting team a link to the rcon status is required at the time of creating ticket. Please include all information that would help in your case, the more information we have the easier and faster it is to resolve the ticket for you. Here is an example ticket format to use.
I (player) from (team name) would like to dispute (player) ; (steam_id) from (team name) for (dispute info).
End round screenshots "Link to screenshots here"
Rcon status Screenshots "Link to rcon status here"
That is a proper format for creating a support ticket. Tickets not filled out properly will be closed.
This season has started and already I have veteran players creating tickets incorrectly. I hope this helps make it clear as to what TPG needs from the person creating a ticket.
When creating a support ticket, you must include your game handle, and team information. If this is a cheating ticket, you must include the players Steam Id,game handle and a link to the screenshots. If you are the hosting team a link to the rcon status is required at the time of creating ticket. Please include all information that would help in your case, the more information we have the easier and faster it is to resolve the ticket for you. Here is an example ticket format to use.
I (player) from (team name) would like to dispute (player) ; (steam_id) from (team name) for (dispute info).
End round screenshots "Link to screenshots here"
Rcon status Screenshots "Link to rcon status here"
That is a proper format for creating a support ticket. [b]Tickets not filled out properly will be closed.[/b]